Cochin International Airport Ltd (CIAL) has received a global award for service quality. In a statement announcing the award, Airport Council International (ACI) Director-General Luis Felipe de Oliveira stated that the CIAL has consistently delivered excellence in customer service by winning multiple ASQ awards over the last ten years.
“The Cochin International Airport has consistently delivered excellence in customer service by winning multiple ASQ awards over the last ten years, and is one of only six airports worldwide to receive the recognition this year,” he said.
The ACI, a global organisation of airport operators, established the Roll of Excellence award to airports that, in the opinion of passengers, have consistently provided excellent service.
According to CIAL Managing Director S Suhas, ACI’s service quality programmes have been assisting airport officials in ensuring international standards in airport operations management, and the Roll of Excellence honour is undoubtedly a gesture from the global organisation recognising CIAL’s commitment to passengers.
“We are grateful for this honour, which will provide impetus to our efforts to provide passengers with one of the best-in-class travel experiences. In the last five years, we have won five ASQ awards in a row. Kerala’s government provided tremendous support “Suhas stated.
The award will be presented at the ACI Customer Experience Global Summit, which will take place on September 9, 2021, in Montreal, Canada.